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Service Status
All Systems Operational

Our global network is running smoothly. Real-time status of key locations.

🇹🇼Taiwan28 ms
🇭🇰Hong Kong32 ms
🇸🇬Singapore68 ms
🇯🇵Japan45 ms
🇺🇸United States158 ms
🇩🇪Germany176 ms
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Frequently Asked Questions

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Download the Windows client, open the app and import your subscription link in Settings, then pick a node and connect. Usually takes 2–3 minutes.

Log in, go to the Subscription page, pick your new plan and complete the payment — upgrades take effect immediately.

MNKCloud works on Windows, macOS, iOS, Android, Linux, and routers. One account, multiple simultaneous devices.

Try switching to a lower-latency node such as Taiwan or Hong Kong, or contact support for a diagnostic.